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Careers

Customer Service Representative 

FH Group International is a leading auto accessories e-commerce company in Secaucus and is currently searching for a full time, a Customer Service Representative, who’s passionate about customer service. The hours for this position are Monday-Friday 9AM-6PM, on location in Secaucus, NJ.

Responsibilities include, but not limited to:

  • Assisting customers via phone, e-mail/support tickets, and more
  • Assist account managers with various tasks
  • Contact shipping carriers such as FedEx, USPS, and more for issues pertaining to customers
  • Locating orders that need to be canceled/fulfilled and taking appropriate steps to accomplish these tasks
  • Communicating with our warehouse and other office personnel on various orders
  • Maintain listings including update pricing and/or inventory quantity
  • Research to keep up with current industry pricing and trends
  • Manage and maintain updates on inventory in marketplace store portal

Skills Required:

  • 1 years Customer Service Experience preferred
  • Computer proficient with working experience in Microsoft Office (Word, Excel, Power Point, etc)
  • Customer service oriented with excellent verbal and written communication skills.
  • Outstanding organization skills
  • Interpersonal skills, ability to work alone and/or with co-workers
  • Ability to work independently in a timely, organized manner
  • Ambitious and take-charge approach towards their work
  • Ability to multi-task and comfortable working in a fast-paced environment.
  • Excellent work ethics, including perfect attendance and punctuality.
  • Helpful (but not required) Knowledge of HTML
  • Bilingual will be a plus.

E-Commerce Account Manager

FH Group International is a leading auto accessories e-commerce company in Secaucus and is currently searching for a full time, results-oriented E-commerce Account Manager. The hours for this position are Monday-Friday 9AM-6PM, on location in Secaucus, NJ.

Responsibilities include, but not limited to:

  • Develop and execute sales strategy and tactics to achieve sales and brand goals
  • Manage store(s) and maintain a high score based on store performance requirements
  • Manage all product content including price, images, keywords and product data
  • Regularly update progress toward key KPIs across specific categories and products in each marketplace.
  • Research to keep up with current industry pricing and trends
  • Conduct and deliver reporting based on content accuracy and performance weekly.
  • Research keywords and SEO to improve search result
  • Make promotion plans and review ROI for the result
  • Monitoring daily orders that fulfilled and taking appropriate steps if needed
  • May include answering customer tickets and resolving issues at times

Skills required:

  • Understanding of key levers of ecommerce: price, traffic, conversion, content and the ability to make product and content decisions based on those data points.
  • Must have advanced knowledge of MS Excel and firm grasp of formulas (v-lookup, etc) and logic
  • Self-starter who instinctively and consistently creates professional goals and then meets or exceeds them.
  • Verbal and written communication, clear and concise
  • Skilled at planning, organizing, prioritizing and executing various tasks across a portfolio of customers.
  • Motivated and Quick to learn, be able to multitask and reorder priorities when necessary
  • Ability to work independently in a timely, organized manner
  • Proven ability to work under pressure and adapt quickly to change while maintaining a positive attitude.
  • Strong work ethics, including punctuality and reliability
  • Must be able to lead projects with minimal supervision
  • Knowledge of HTML is a plus
  • Minimum 2 years B2B experience with large e-tailer company (ie. Amazon, Walmart, etc.)

Please send your resume to: [email protected]

We look forward to hearing from you!

COVID-19 considerations

Our office is taking extra measures to protect our employees including not allowing the general public onto our premises,

cleaning on a regular schedule during the day, wearing masks, encouraging all to wash hands regularly and enforcing social distancing.