Due to the COVID-19 pandemic, there are current delays with the shipping of orders. Orders may take an additional 14 days to arrive. We appreciate your patience during this time.
Q: Why are some orders taking longer to arrive?
A:Packages may temporarily require more time to be delivered due to limited transportation and limited employees availability as a result of the Coronavirus (COVID-19) pandemic. Please note tracking updates are also delayed. The health and safety of our customers and teams is our #1 priority and we appreciate your patience and understanding on this matter.
Q: Will my package ship out on time?
A:Yes, your package will be shipped out on time. Please note that our team is working as quickly and safely as possible to fulfill orders. All of our orders are still being processed and shipped within 1 business day.
Q: Why is the wait on the phone so long?
A:During these times, we are receiving higher than usual call volume. Customer satisfaction is very important to us and we would like to get back to you as quickly as possible. We appreciate it if you could leave a detailed voicemail or email us so that we can take care of this matter as soon as possible.
Please also see our FAQ and Installation page for more help..