Return Policy
Most items can be returned within 30 days of the order delivery date. During the holiday season, orders purchased between November 20th until December 31st can be returned until January 31st, 2022. Returns will be refunded within 2-4 business days after they are received. The item(s) must be in its original condition, NEW condition, unused, undamaged, re-sellable, have original tags, packaging (if applicable) and have a Return Authorization #. Original shipping is non-refundable. We are happy to honor requests for price adjustments if your merchandise was purchased at regular price and then reduced within 30 days of purchase.
Non-Returnable Items: Any items marked “Final Sale” are not eligible for return. Customized products, including logo, pattern, trimmable or DIY products are not returnable or covered under any warranty. Any items purchased on clearance are FINAL SALE and not eligible for returns.
How does returns work?
Step 1: Start a Return
Please note for any return/exchange package, you MUST contact FH Group at 1-800-928-5518 and/or email info@fhgroupauto.com for a Return Merchandise Authorization number (RMA) first.
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Step 2: Receive a Return Authorization Number (RMA#)
After you have contacted us for a RMA#, we can offer you a discounted return shipping label if needed. Customers are responsible for return shipping costs. However, If your item arrived defective or we made a mistake, we will happily take care of the return shipping costs. When complete, you’ll receive an email with tracking information and a copy of your return label for record keeping.
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Step 3: Package & Ship
The item(s) must be in its original condition, NEW condition, unused, undamaged, re-sellable, have original tags, packaging (if applicable). Please keep in mind that if you choose to return the product, you will have to return the free gift as well. If you choose to keep it, we will deduct the amount of the item from your reimbursement. Next, get your package ready to mail back to us! Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. Most importantly: Write the RMA number outside of the package. Items sent back without RMA # will be discarded.
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Step 4: Receive Your Refund
After we receive your return, your refund will be processed within 2-4 business days. You can expect to see your refund, credited within 7 to 10 business days, to the payment method that you used when you originally placed your order.
